Adding card manually during reservation - insufficient funds

Adding card manually during reservation - insufficient funds

Symptoms: Insufficient funds while adding card manually during reservation *not a swipe*. 

Identifying the issue: 

-check the frequency of the issue (how many times per day/week something like this is happening)
-check logs if those transactions are successful and what is the value of them
-check what kind of card it is *debit/credit/prepaid*

Cause: There might be no funds available on the customer's card. "Do not honor" error should be visible in this case. 

Resolution: 

In this case, there is nothing wrong with the processing, other than Paybox or the Card Issuer returned "Do not honor" as the response, which could be for a variety of reasons. Further details on Paybox responses https://www.paybox.com/espace-integrateur-documentation/dictionnaire-des-donnees/codes-reponses/

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