Popular Articles
Partial refund unsuccessful
Solution: Adyen Business system: Symptoms: The system was unable to process the partial refund, as the error appeared: Cause: This may happen when you are using the incorrect channel configuration on SPS Side (V2 vs V1) as such now that it is ...
Adding card manually during reservation - insufficient funds
Symptoms: Insufficient funds while adding card manually during reservation *not a swipe*. Identifying the issue: -check the frequency of the issue (how many times per day/week something like this is happening) -check logs if those transactions are ...
Infrasys did not process the payment
Solution: Adyen Business system: Infrasys Symptom: The payment was sent to the Adyen terminal and paid, Infrasys did not process/receive/confirm the message back from the terminal that payment was successful. Identifying the issue: In ...
PCEFTPOS Agent is not working
Solution: PCEFTPOS Business System: Infrasys Symptom Sometimes the PCEFTPOS Agent is not functional even the Agent icon is displayed in the task bar. This will result in ‘Fail to sale’ error message while processing credit card payment. Cause ...
Couldn't connect to Gateway - "NO POSID CONFIG"
Business system: SEP Solution: Adyen Symptom: Online payment doesn't work. Error message from UI: Couldn't connect to Gateway. Try again. Identifying the issue: Does configuration is setup correctly in the system? The logs with the transaction show ...