Infrasys did not process the payment

Infrasys did not process the payment

Solution: Adyen
Business system: Infrasys

Symptom: 
​
The payment was sent to the Adyen terminal and paid, Infrasys did not process/receive/confirm the message back from the terminal that payment was successful. 

Identifying the issue: 

        In this case we need to check the logs for the mentioned transaction. If a payment was initiated by the POS then you must see a log entry at C:\infrasys\www\hero\tmp\logs



payment_interface_log.log



payment_interface_packet.log



Second option is to verify if you can see the payment made for the check at:



C:\infrasys\local\hero_pos\logs\202007\17 or C:\infrasys\local\hero_pos\logs\202007\18



Resolution: In case the transaction can’t be found, we need to check if Device is linked to Infrasys.

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